Definitions
“Excelsior Taxis”, “our office”, “we” and “our” meaning Excelsior Taxis Limited (Company Number 8369392). “The driver” refers to the employed or subcontracted driver for or on behalf of Excelsior Taxis Limited. “The hirer”, “you”, “your”, “passenger” meaning any individual, company or other business that places a booking with Excelsior Taxis Limited.
Animals & Pets
The hirer must inform us about any domestic animals at the time of booking, ensuring they feel responsible and valued in the process. All domestic animals should be in a suitable container or restrained by a lead, which helps customers understand their role in safety. The driver may refuse animals or cancel the booking if we are not informed, emphasizing the importance of communication.
Guide dogs are exempt from prior notice and may be carried in any passenger vehicle without advance notification, respecting the needs of those with guide dogs and fostering understanding.
Booking & Travel Time
On request, our office can only advise on a suggested departure time, and it is the hirer’s responsibility to ensure sufficient time is allowed for the journey and any delays caused by traffic conditions. Excelsior Taxis Limited won’t be responsible for any delays in reaching your destination. When booking a passenger vehicle, the hirer is responsible for requesting a vehicle suitable for the number of passengers and the amount of luggage. Excelsior Taxis cannot guarantee to carry excessive amounts of luggage. A child, regardless of age, counts as one passenger.
Excelsior Taxis is an operator and agent for other taxi and private hire companies; we will use alternative suppliers without prior notice.
Driver Arrival
With each booking made, the driver will make every effort to arrive on time or shortly before, showing their commitment to punctuality. In some instances, the driver may be delayed due to circumstances beyond their control. Our driver or office will make every effort to contact you to advise you of the vehicle’s arrival.
The driver will not be expected to enter any venue or knock on doors to locate you, which helps set clear expectations and avoid misunderstandings about their role.
Children & Car Seats
The UK law states that taxis are exempt from legislation requiring children to travel in a child seat or booster seat. Excelsior Taxis may be able to supply booster seats on occasion, subject to availability. It is the hirer’s responsibility to ensure the seat is safely fitted.
If you need a child seat for your journey, it is the hirer’s responsibility to supply and safely fit it before the journey begins.
The driver or office can safely store any child seat if a return journey is required. Children are not permitted to travel unaccompanied unless under an agreement with a school or council.
Complaints
If a complaint is made, the hirer should try to resolve it at the time with the help of the driver or our office. If this hasn’t helped you, complaints should be submitted in writing within 14 days of the event.
Smoking & Alcohol
The hirer or Passengers are not permitted to smoke (Including Vape) or consume alcohol in any passenger vehicle. The driver reserves the right to decline carriage to any passenger who, in the driver’s opinion, is intoxicated by any substance.
Violence & Abuse
Excelsior Taxis reserves the right to refuse or terminate any journey with immediate effect if we feel that the driver or vehicle is at risk of damage, violence or abuse by the hirer or any passenger in your party. The driver has the right to remove all passengers from the vehicle as soon as it is safe to do so. No refunds will be issued if the journey is already underway.
Violence or abuse will not be tolerated; any such incident will be reported to the police.
Damage and Spoilage
We may charge the cost of repairs or cleaning, plus the driver’s potential loss of earnings, in the event of soiling or vomit. If any passenger damages any of our passenger vehicles, we will seek to recover the full cost of repair.
Soil charges start at £100 and may increase, subject to 3rd -party cleaning fees
Taxis & Private Hire
Excelsior Taxis Ltd is the trading name of Excelsior Taxis. The word “taxi” is used in our business name to describe the nature of our work (a car and driver hired to transport the public for financial gain). We are now a licensed private hire operator, which demonstrates our compliance with industry standards and regulations. All our vehicles must be prebooked, and a price will be provided at the time of booking.
None of our vehicles has meters and is not permitted to be hailed or sit on taxi ranks plying for hire.
Statement
We shall make every effort to get you to your destination on time. In the event of any delays caused by traffic or adverse weather, Excelsior Taxis cannot be held liable for any losses.
Under no circumstances shall Excelsior Taxis be liable (in contract, tort or otherwise) for any loss of profits, business, flights or connections.
Tipping Your Driver
If you have been pleased with the service you received, you are welcome to tip your driver in cash or card, as a voluntary gesture. Excelsior Taxis has no financial interest in any tips received. Any quoted fares do not include gratuities for the driver or staff.
Airport Transfers
UK airports charge a fee for dropping off passengers; this will be included in your quoted cost. For inbound flights, our driver will aim to arrive at the airport 45 minutes after the last known flight arrival time to avoid costly parking charges.
Your driver will meet you in the arrivals hall, unless alternative arrangements have been made prior to our driver being dispatched.
Parking and any waiting charges (where applicable) will be added to all collections from any airport.
Payment
All our drivers accept cash or card payment for the services provided; payment may be collected before or after the journey at the driver’s discretion. On occasion, our office may request payment in advance, and a payment link will be sent by text or email.