“Excelsior Taxis”, “our office”, “we” and “our” meaning Excelsior Taxis Limited (Company Number 8369392). “The driver” refers to the employed or subcontracted driver for or on behalf of Excelsior Taxis Limited. “The hirer”, “you”, “your”, “passenger” meaning any individual, company or other business that places a booking with Excelsior Taxis Limited.
In this Privacy Policy, unless the context requires a different interpretation:
Definitions
“Excelsior Taxis”, “our office”, “we” and “our” meaning Excelsior Taxis Limited (Company Number 8369392). “The driver” refers to the employed or subcontracted driver for or on behalf of Excelsior Taxis Limited. “The hirer”, “you”, “your”, “passenger” meaning any individual, company or other business that places a booking with Excelsior Taxis Limited.
Animals & Pets
The hirer must inform us at the time of booking if a domestic animal is to be transported within the vehicle. All domestic animals must be carried in a suitable container, cage or adequately restrained by lead. The driver may reserve the right to refuse any animal and cancel a booking on arrival if we have not been informed that an animal is required.
Guide dogs are exempt and may be carried in any passenger vehicle.
Booking & Travel Time
On request, our office can only advise on a suggested departure time, and it is the responsibility of the hirer to ensure sufficient time is allowed for the journey and any delays caused by traffic conditions. Excelsior Taxis Limited shall not be held responsible for any delays in reaching your destination. When booking a passenger vehicle, the hirer is responsible for requesting a vehicle suitable for the number of passengers and luggage. Excelsior Taxis cannot guarantee to carry excessive amounts of luggage. A child, regardless of age, counts as one passenger.
Excelsior Taxis is an operator and agent for other taxi and private hire companies; we will use alternative suppliers without prior notice
Driver Arrival
With each booking made, the driver will make every effort to arrive on time or shortly before; in some instances, the driver may be delayed due to circumstances beyond his/her control. Our driver or office will make efforts to contact you to advise of the vehicle’s arrival.
The driver will not be expected to enter any venue or knock on doors to locate you.
Excelsior Taxis is an operator and agent for other taxi and private hire companies; we will use alternative suppliers without prior notice
Cancellations & Refunds
For all prepaid journeys or deposits taken for any transfer, 100% of the fees taken will not be refunded if the vehicle has already been dispatched.
For cancellations made within 24 hours of the booking (but not after the driver has been dispatched), 50% of any fees already paid will be refunded.
For cancellations made more than 24 hours in advance, a 100% refund will be issued. Should you fail to arrive for your taxi on time, the driver will wait 5 minutes before departing after the scheduled time, and no refunds will be issued.
Excelsior Taxis is an operator and agent for other taxi and private hire companies; we will use alternative suppliers without prior notice
Children AND car Seats
The UK law states that taxis are exempt from legislation relating to children travelling in a child seat or booster. Excelsior Taxis may be able to supply booster seats on occasion, subject to availability. It is the responsibility of the hirer to ensure the seat is safely fitted.
If you require a child seat for your journey, it is the responsibility of the hirer to supply and safely fit it before the commencement of any journey.
The driver or office can safely store any child seat if a return journey is required. Children are not permitted to travel unaccompanied unless under an agreement with a school or council.
Complaints
If a complaint is made, the hirer should endeavour to resolve it at the time with the assistance of the driver or our office. If this has not provided a remedy, complaints should be submitted in writing within 14 days of the event.
Quotations
All quotations are based on information given by you, Excelsior Taxis will calculate the cost of any journey based on the shortest route, however in the event of road works, delays, floods or accidents an alternative route may be sought which could result in an addition charge being made. Alternative routes, added stops and/or waiting time are not factored into a quotation unless stated at the time of enquiry; additional charges may be added to the original cost. We reserve the right to change a quotation after it has been provided if external costs have risen; in this event, we will contact you to advise of a new quotation, allowing sufficient time for cancellation.
Quotations are only valid for 30 days from the date of the email or telephone call
Waiting Charges
Our standard waiting charge is £10 per 15-minute block and will be added to the cost of any journey where waiting time is incurred – unless previously agreed at the time of booking and is factored into the cost of the journey
Smoking & Alcohol
Violence & Abuse
Violence or abuse will not be tolerated; any such incident will be reported to the Police
Damage and Spoilage
Soil charges start at £100 and may increase, subject to 3 rd -party cleaning fees
Taxis & Private Hire
Statement
Under no circumstances shall Excelsior Taxis be liable (in contract, tort or otherwise) for any loss of profits, business, flights or connections.
Tipping Your Driver
Airport Transfers
UK airports charge a fee for dropping off passengers; this will be included in your quoted cost. For inbound flights, our driver will aim to arrive at the airport 45 minutes after the last known flight arrival time to avoid costly parking charges
Parking and any waiting charges (where applicable) will be added to all collections from any airport.