Excelsior Taxis Terms & Conditions
Definitions
“Excelsior Taxis”, “our office”, “we” and “our” mean Excelsior Taxis Limited (Company Number 8369392). “The driver” refers to the employed or subcontracted driver for or on behalf of Excelsior Taxis Limited. “The hirer”, “you”, “your”, “passenger” meaning any individual, company or other business that places a booking with Excelsior Taxis Limited.
Quotations
All quotations are based on information given by you; Excelsior Taxis will calculate the cost of any journey based on the shortest route; however, in the event of road works, delays, floods or accidents, an alternative route may be sought which could result in an additional charge being made.
Alternative routes, added stops and/or waiting time are not factored into a quotation unless stated at the time of enquiry; additional charges may be added to the original cost. We reserve the right to change a quotation after it has been provided if external costs have risen; in this
event, we will contact you to advise of a new quotation, allowing sufficient time for cancellation.
Quotations are only valid for 30 days from the date of the email or telephone call.
Waiting Time
Our standard waiting charge is £12 per 15-minute block and will be added to the cost of any journey where waiting time is incurred – unless previously agreed at the time of booking and is factored into the cost of the journey.
In relation to the collection of any passenger(s) from an airport, we arrive 45 minutes after the last known estimated time of arrival.
We reserve the right to charge a rate of £12 per 15-minute block for waiting time occurring after our arrival, where applicable and at our discretion.
Cancellation & Refunds
For all prepaid journeys or deposits taken for any transfer, 100% of the fees taken will not be refunded if the vehicle has already been dispatched.
For cancellations made within 24 hours of the booking (but not after the driver has been dispatched), 50% of any fees already paid will be refunded.
For cancellations made more than 24 hours in advance, a 100% refund will be issued.
Should you fail to arrive for your taxi on time, the driver will wait 5 minutes before departing after the scheduled time, and no refunds will be issued.
Animals & Pets
The hirer must inform us about any domestic animals at the time of booking, ensuring they feel responsible and valued in the process. All domestic animals should be in a suitable container or restrained by a lead, which helps customers understand their role in safety. The driver may refuse animals or cancel the booking if we are not informed, emphasising the importance of communication.
Guide dogs are exempt from prior notice and may be carried in any passenger vehicle without advance notification.
Booking & Travel Time
On request, our office can only advise on a suggested departure time; it is the hirer’s responsibility to ensure sufficient time is allowed for the journey and for any delays caused by traffic conditions. Excelsior Taxis Limited won’t be responsible for any delays in reaching your destination. When booking a passenger vehicle, the hirer is responsible for requesting a vehicle suitable for the number of passengers and the amount of luggage. Excelsior Taxis cannot guarantee to carry excessive amounts of luggage. A child, regardless of age, counts as one passenger.
Excelsior Taxis is an operator and agent for other taxi and private hire companies; we will use alternative suppliers without prior notice.
Driver Arrival
With each booking made, the driver will make every effort to arrive on time or shortly before, showing their commitment to punctuality. In some instances, the driver may be delayed due to circumstances beyond their control. Our driver or office will make every effort to contact you to advise you of the vehicle’s arrival.
The driver will not be expected to enter any venue or knock on doors to locate you, which helps set clear expectations and avoid misunderstandings about their role.
Children & Car Seats
UK law states that taxis are exempt from legislation requiring children to travel in a child seat or booster seat. Excelsior Taxis may be able to supply booster seats on occasion, subject to availability. It is the hirer’s responsibility to ensure the seat is safely fitted.
If you need a child seat for your journey, it is the hirer’s responsibility to supply and safely fit it before the journey begins.
The driver or office can safely store any child seat if a return journey is required.
Children are not permitted to travel unaccompanied unless under an agreement with a school or council.
Complaints
If a complaint is made, the hirer should try to resolve it at the time with the help of the driver or our office. If this hasn’t helped you, complaints should be submitted in writing within 14 days of the event.
Smoking & Alcohol
The hirer or Passengers are not permitted to smoke (Including Vape) or consume alcohol in any passenger vehicle. The driver reserves the right to decline carriage to any passenger who, in the driver’s opinion, is intoxicated by any substance.
Violence & Abuse
Excelsior Taxis reserves the right to refuse or terminate any journey with immediate effect if we feel that the driver or vehicle is at risk of damage, violence or abuse by the hirer or any passenger in your party. The driver has the right to remove all passengers from the vehicle as soon as it is safe to do so. No refunds will be issued if the journey is already underway.
Violence or abuse will not be tolerated; any such incident will be reported to the police.
Damage and Spoilage
We may charge for repairs or cleaning, plus the driver’s potential loss of earnings, in the event of soiling or vomiting. If any passenger damages any of our passenger vehicles, we will seek to recover the full cost of repair.
Soil charges start at £100 and may increase, subject to 3rd -party cleaning fees
Taxis & Private Hire
Excelsior Taxis Ltd is the trading name of Excelsior Taxis. The word “taxi” is used in our business name to describe the nature of our work (a car and driver hired to transport the public for financial gain). We are also a licensed private hire operator, which demonstrates our compliance with industry standards and regulations. All our vehicles must be prebooked, and a price will be provided at the time of booking.
None of our vehicles has meters and is not permitted to be hailed or sit on taxi ranks plying for hire.
Statement
We shall make every effort to get you to your destination on time. In the event of any delays caused by traffic or adverse weather, Excelsior Taxis cannot be held liable for any losses.
Under no circumstances shall Excelsior Taxis be liable (in contract, tort or otherwise) for any loss of profits, business, flights or connections.
Tipping Your Driver
If you have been pleased with the service you received, you are welcome to tip your driver in cash or by card, as a voluntary gesture. Excelsior Taxis has no financial interest in any tips received.
Any quoted fares do not include gratuities for the driver or staff.
Airport Transfers
UK airports charge a fee for drop-off; this will be added to your quoted cost.
For inbound flights, our driver will aim to arrive at the airport 45 minutes after the last known flight arrival time to avoid costly parking charges.
Your driver will meet you in the arrivals hall, unless alternative arrangements have been made prior to our driver being dispatched.
Parking and any waiting charges (where applicable) will be added to all collections from any airport.
Payment
All our drivers accept cash or card payment for the services provided; payment may be collected before or after the journey at the driver’s discretion. On occasion, our office may request payment in advance, and a payment link will be sent by text or email.